Status

This is an up-to-date status page with information on server malfunctions, telecommunications and other technical issues.

AMPAREX

In the event of a technical failure, we will add an emergency notification to both our support hotline and our emergency number. Hearing any of those would mean that we’re already working to solve the problem. Please note that we can not answer to every phone call or e-mail should any technical issue arise.

06. Jul 2020 04:09 am CEST

In the time frame from 10 p.m. to 6 a.m. the AMPAREX servers are maintained as scheduled and are therefore temporarily unavailable.

Incident History »

14. Jun 2020 08:00 CEST, Maintenance work in our data center

On June 14, 2020 between 8am and 4pm german time maintenance work will take place in our data center. The reason is extensive maintenance work on the IP network of AMPAREX GmbH. Impairment and connection failures of all services can be expected.

20. Jun 2019 14:50 CEST, DNS Problems resolved

DNS Problems seems to be resolved. The reason for the outage was a fault in the system of our dns provider.

20. Jun 2019 11:10 CEST, Problems with DNS-Systems

Currently some customers cannot work with AMPAREX. The problem is that the server address cannot be resolved by the DNS-System.We recommend that our customers enter an alternative DNS server (e.g., 8.8.8.8, Google DNS) in there network configuration. Please contact your IT-Administrator for help. The reason for the outage is an DDoS-Attack to our Domain Provider

30. Nov 2018 09:00 CEST, Feedback from our data center (Datacenter One) on the incident on Thursday, 29.11.2018

We‘ve received the status report from our data centre operator Datacenter One regarding the AMPAREX downtime yesterday afternoon. The cause was a hardware failure, namely a defect line card in a router. For more details please refer to the original English version summary of the status message we’ve received from the operator, below: "Yesterday Datacenter One experienced a global routing disruption during 14:50 and 15:30. This disruption was caused by a defective Linecard in a router, which caused the router to enter a undefined failed state. Therefore many targets in the global internet were unreachable from the Globalways AG Backbone, as Peers and Upstreams continued to send traffic to defective router which then blackholed the traffic. Our technicians quickly localized the issue and were able to isolate the router and disabled the traffic in cooperation with our partner providers. This resolved the global routing disruption at 15:30." We are in contact with Datacenter One to further investigate this incident. We apologise for any inconvenience caused.

29. Nov 2018 15:30 CEST, Incident resolved

Network problems in our data center seem to be resolved.

29. Nov 2018 15:00 CEST, Data center malfunction

Currently there are network problems in our datacenter.

27. Oct 2018 10:25 CEST, Incident resolved

All AMPAREX systems are back on power and available. The exact cause of the power failure is currently still unclear. The data center operator is currently difficult to reach. We assume that the problem has been solved.

27. Oct 2018 10:00 CEST, Data center malfunction

Since about 9:30 a.m. there has been a total failure in our data center. It concerns a power failure in the entire computer center. The RZ operator is busy with the repair of the damage. A duration of the failure cannot be estimated at present unfortunately. We will inform you as soon as this has been repaired.

Remote maintenance status

Our customer service engineers use AnyDesk or Teamviewer application to remote over to your desktop. Both remote maintenance software providers use their own data centres to establish the connection with your PC. If there are technical difficulties with remote maintenance software, you will find further information below:

Status reports about AnyDesk can be accessed here: Help Center. Please note status info would only appear on that page if there were actual issues with the AnyDesk software.

Incidents related to TeamViewer can be accessed here: Incident History.

Anti-virus status

Occasionally, problems may occur when running an anti-virus software on a PC. Should there be known issues from running such a software related to AMPAREX, Noah or LibreOffice you will find more information here.

Avira

Since January 16, 2020 AMPAREX some users experienced problems when running Noah on their workstations. Noah application did start and run normally, but the proprietary modules couldn’t be opened for some reason. Common was that all affected PCs had the recent Avira update installed around that date. Despite repeated requests sent at HIMSA we’re not able to get any detailed information on how to fix it. However we’ve found out that uninstalling Avira completely has helped in all cases. Possibly in some cases Windows system recovery could also be necessary.

Microsoft Security Essentials

Windows 10 comes with a native antivirus software called Microsoft Security Essentials. The software activates automatically after a third party virus scanner gets uninstalled and is sufficient for most computer virus attack scenarios.